How and when you pay

Prices and currency

• Prices on the website are shown in euro and are total prices: they include the fare and the taxes and charges known when you book. Anything optional is listed separately before you pay.
• Card payments are processed in Macedonian denars (MKD), the legal currency of North Macedonia. The amount in denars is calculated from the euro price at the conversion rate shown on the payment page before you confirm.
• If your card is held in another currency, your bank converts the amount and may add its own fees. We do not receive or control those fees.

Ways to pay

• Visa and Mastercard debit and credit cards, confirmed with 3-D Secure on the page of your bank.
• Bank transfer or payment at our office is possible only if we agree it with you in writing before you book. The booking is confirmed when the money is received.

When you pay

• The full amount is due when you book. The booking is confirmed, and the seats are yours, only when the payment succeeds.
• An unpaid booking is pending. It does not hold seats or the price, and we may cancel it without notice. The email you receive after booking contains a link to pay.

Security

You enter your card details on the secure page of the bank that processes the payment. We never see or store your card number. Every payment is confirmed by your bank with 3-D Secure. Do not send card details by email or chat; we will never ask for them.

Confirmation and invoice

• After a successful payment we send the booking confirmation, the ticket and the invoice to the email address on the booking. You can download them again under Manage booking.
• The invoice is issued electronically in the name of the contact person. If you need it issued to a company, send us the company name, address and tax number before you pay, or as soon as possible afterwards.
• Value added tax is applied as the Law on Value Added Tax prescribes for the service sold, and the invoice shows it.

Failed and duplicate payments

• If a payment fails or is interrupted, no booking is confirmed. An amount that your bank reserved is released by the bank, usually within a few working days.
• If you were charged twice for the same booking, contact us with the booking reference. We return the duplicate amount to the same card.

Refunds

• When a refund is due, for example because we or the carrier cancelled your flight and you chose a refund, we pay it to the card used for the payment within 7 days. Your bank may need a few more days to show it on your account.
• When you cancel, the refund & credit policy applies: the value of the booking is returned as travel credit, not as money.

Disputed payments

If you do not recognise a payment or believe it is wrong, contact us first; most cases are solved in a day. If a payment is disputed with the bank, the booking is suspended while the bank decides. Bookings paid with a card used without the consent of its holder are cancelled.

Who receives your payment

Payments are received by Eurosava, Marks i Engels 6330, Struga 6330, 6330 Struga, North Macedonia.